Unhappy with Broward Motorsports

[bobbyrxt215]

The service department at Broward Motorsports damaged my new 2008 Sea Doo RXT. Scratched the underbody by using a forklift instead of a cart. They bent and chipped the paint from the front end cover when trying to fix the storage compartment shock. They also used a screw driver to pry open the steering column (when repairing a key post short) and left it with the plastic torn. They left wires exposed without retaping. All repairs will be done under warranty, but when I asked about being compensated with an in-store credit they basically told me to go "F" myself. I had a weekend planned and had to cancel because of this. Once I finally receive my ski after the repairs (that they caused) I will sever my ties with them forever. By the way, this is my second ski purchased from.

 

[Greg]

It's always terrible to read something like this. Hopefully, if everything you said is accurate of course.. they step up to the plate for you. Good luck! :cheers:

 

[jimraab]

Did you speak with the owner directly? If you are not getting support from who you are talking to go to the next level. Worth a try at least.

 

[b15philly]

If you (the customer) cannot get your way (which you should) I would write a letter to the better business burro, don't let them take advantage of you, make a statement, If they did a s&*%%Y job repairing you ski let it be known.:cheers:

 

[bobbyrxt215]

Went on-line and filed a formal complaint early Friday morning, waiting for a response from the BBB.

 

[bobbyrxt215]

General Manager has been involved all the way through and still nothing!

 

[seadoosnipe]

Dealerships...

The service department at Broward Motorsports damaged my new 2008 Sea Doo RXT. Scratched the underbody by using a forklift instead of a cart. They bent and chipped the paint from the front end cover when trying to fix the storage compartment shock. They also used a screw driver to pry open the steering column (when repairing a key post short) and left it with the plastic torn. They left wires exposed without retaping. All repairs will be done under warranty, but when I asked about being compensated with an in-store credit they basically told me to go "F" myself. I had a weekend planned and had to cancel because of this. Once I finally receive my ski after the repairs (that they caused) I will sever my ties with them forever. By the way, this is my second ski purchased from.

If you have been a member in this forum long enough, you'll see I'm not one who thinks very much of dealerships. Not to say, there aren't any good dealers out there. I've often said these guys will kiss your boots till you sign the contract and hand over the money, then your nothing more than a blade of grass in their front yard.

You do have alternatives. The BBB is o.k.. but you need to take this to the highest authority with Seadoo and BRP. What I have read is typical of shotty workmanship and Seadoo doesn't like that. You must remember, your dealer is an independant person (corp.) that pays a franchise fee to Seadoo to distribute their licensed product. Seadoo doesn't like to work with dealers that show this kind of business practice. Your ski cost over $10,000 bucks and you should have the highest level of support for having faith in the Seadoo product line.

If I were you, I'd write down all the pertinent information you listed above, the name of the dealership, along with the address. The names of all the members of managment that you spoke with, then call.. 1-715-848-4957. This is a phone number to Seadoo's customer service department. Not some dealership who doesn't care, but the Seadoo company themselves.

If you work with the info you have, that I read, and have all the other info available (names, addresses, etc...), I think you have a good case that Seadoo may want to further investigate. Seadoo will see it as, "if they screwed you, who else are they screwing"? You'll also have to have your model and serial number available for them.

Give them a try, let us know what happens. You should not be treated like someone who just came in and bought a second hand, 1997 XP, on consignment. The money you spent, you deserve better support.

 

[scooper77515]

You should not be treated like someone who just came in and bought a second hand, 1997 XP, on consignment.

Be careful there, snipe...I AM that guy that buys the secondhand stuff or takes hand-me-downs. I expect the same respectful treatment for my used stuff that you rich folk get, those of you luck enough to be able to buy new stuff.

Just kidding around, but sorta serious too. Their business is to help us make our toys run better, perform better, and look better.

If it goes into the shop and comes out in worse shape, then they need to stand behind their work or get out of the business (after fixing their mistakes first, of course!).

My first recourse after discussing it with the manager/owner/top dog would be to file a complaint with the attorney general's office of your state. They tend to look upon these complaints with complete seriousness and pressure the dealer to correct the problem.

Also go through BRP and possibly get them to lose their BRP backing, if they continue to refuse to fix it.

 

[seadoosnipe]

Hand me downs...?

Well Scooper, if you look in my avatar, you'll see I tend to be that same person you are.

I meant that statment as a figure of speech. You have to admit, a 2010 RXP-X at $14,000 bucks has a lot more profit in re-sell than my old 97 GTX on a showroom floor.....

So, if was meant as a figure of speech, that's all.....:cheers:

 

[bobbyrxt215]

I tried to call Seadoo on Friday afternoon, but to no avail; it was just before 5pm though. I will surely call them first thing Monday morning. Thanks.

 

[bobbyrxt215]

Apparently all parts came in yesterday (I had to call to find out since they didn't return my call nor repsond to an email) and I will be going there when they open to see if they repaired it or if they're going to this morning.

 

[bobbyrxt215]

Part didn't come in because they didn't order it in time to make the overnight shipping deadline. Typical! Supposed to receive part (new shorter shock) Thursday. They will deliver ski to my home Thursday after work. We'll see.

 

[seadoosnipe]

Forum....

You should print these pages that have to do with this business, dealership. By all means, keep trying to get hold of the Seadoo corportation.

In the mean time, (and I'd wait till you get the ski so he doesn't take revenge), talk to someone in managment. Let them know how unhappy you are with their service, the damage they did to your new ski. Go over everything you have a viable complaint against in your thread opener (post 1).

Then, the next step. Show him that you are a member of this forum. That we have over 30,000 members and a great majority of them are from the Florida area. Make sure you tell him what kind of reputation his dealership now has in our forum. Make sure you also give him the website name, so on his off time, he can come in and read all about how we see that his dealership is all about greed, not treating their customers first class.

Sometimes, them knowing that they are being talked about and that this forum might impact their future sales, should give you a little satisfaction......

Keep trying to get in touch with Seadoo........

 

[crisso]

forum

That reply from snipes was spot on.If the dealer and Seadoo know that this is now getting talked about not just in the U.S.,but is being seen around the world.They may take the time to scrutinise all of their dealer franchises.Hope all goes well with your ski and great post snipes

 

[bobbyrxt215]

I did get to speak with Veronica at Seadoo and lodged my complaint. I also received a reply from the BBB. During my communications via email with the service manager, I said that I would post my disgust with them on the Seadoo forum, but he didn't seem to care. Should receive a call from the service mgr sometime today with the status of the repair. We'll see. I have another weekend planned jetskiing and I will be so upset if I'm forced to cancel again. What a nightmare!!!

 

[seadoosnipe]

Care....?

Yeah, this is a typical stealership. I hate saying it like this, but I hope you've learned something valuable from this guy.

Just to throw in my feelings, after I got my ski, I'd go to the courthouse to get a license to protest. Then, I'd stand out front of his shop, on the "right of way" and hold a sign up that said, "I got sorry service" or words to that affect. I bet you he'd sit up and take notice then.

If any of our members are near this place, I'd love to see the numbers drop in, pretend they are interested in something, then make the statement, "oh, I heard about you on the Seadooforum, nevermind".......man, that would really show him that people do count!..

I'd stick with the BBB complaint and also, make sure you continue to call that number I gave you to the main BRP site. This guy needs to have his franchise pulled.......


Is this the Broward Motorsports (http://www.browardmotorsports.com/default.asp) that you took your ski to? If so, I got an idea. We'll have to wait till you get your ski back. I have a feeling, they are already dragging their feet on your ski because of your complaints. I learned a long time ago, don't ever complain until you've got your merchandise. Like sending a steak back thats not cooked like you wanted, offending the cook, he'll spit on it....LOL (just my opinion).

When you get your ski back, follow up with your complaints and let us know. If the above link is to their web site, they have a "testimonals" page that I'd love to fill out for you. It would be so cool to inundate their website with the negative comments from our forum members. Yeah, he shook the comment off about the forum, but this would be a prime example of "power of the people". There is only one problem. If you notice the testimonial page, you won't notice any negative comments. That's because they weed them out. But, even if they don't appear on their main page, they would at least see the amount of complaints that are registered......:toetap05:

 

[bobbyrxt215]

Seadoosnipe, they (2 helpers) delivered my ski to my home last night. Never received a personal phone call from the service manager as promised only an email stating that he'll contact me when the parts are installed. He never called. I had to call. The ski looked ok. But, one thing stood out from what one of the helpers said. "I said that the replacement shock looks the same; I was told that they had to order a shorter shock from Seadoo?" The helper said, no, they had to machine something to make it work. That didn't sound right, but I'm no jetski mechanic. This is not sitting well with me, as I think they're not telling me the complete truth about the repair. The only other thing the helper said about the ski was that they waxed it. Big Woop! I gave it to them with a fresh coat of wax anyways and how much time and effort does it really take to do that, 10 minutes? I also said to tell your boss that I am posting everything on the Seadoo forum. In closing, I just hope the shock stays functionable and that the front cover and steering column cover don't come off. If I ever step foot at Broward Motorsports again with additional issues with the repair it will probably be ugly.

 

[bobbyrxt215]

I received a response from the BBB Florida in regards to my complaint on the dealership. They are waiting a response from them. We'll see. Oh ya, here's something else that happened yesterday. I got a call from a guy (couldn't understand his name) saying was from Broward Motorsports and was delivering my Teal boat. I said, "I don't own a Teal boat"! He said, Really? I said, "I'm pretty sure of that!" The guy hesitated for a minute and said, oh - sorry, and hung up. Very professional BMS of Davie. I hope whoever owns that boat got it. Well, if the weather is cooperative this morning I'll be out on the water in Delray Beach (Lake Ida). Hopefully I won't have any issues. Happy 4th of July.

 

[Greg]

Please update this thread with the result I would like to close it now.

 

[bobbyrxt215]

Still waiting for a reply from BMS to the BBB. Would of liked a follow up call from BMS, but I guess that's it with them. Ski is fine so far. Went to Riva in Pompano Beach to check out their service department. It's alot farther, but I think it's worth it. Their staff (sales and service) were great. Probably will get the Stage I kit done soon. Thanks for all of the support from the forum.

 

[JoeZ]

Riva is pretty great to work with. We have a close relationship with them and they also supply parts for PWCMuscle.com (they are slightly discounted there for the staged kits as well).

For now it looks like this thread should be closed. Please PM one of us when you hear back and we can reopen it so you can post a follow up.