jbacon
New Member
Hi All:
I am truely stunned by the rude, arrogant, and complaceant demeanor of the two dealerships I have encountered here in Ohio.
Bought my new Speedster 150 in northern Ohio. When I went to pick it up, it wasn't even on the property.... they brought it in from another location. Waited for about an hour after my appointment time to even see the boat. When it arrived, it had not been cleaned or preped. Another hour and a half waiting for that. Then, they didn't have the "correct" paperwork...... come back tomorrow.
But, the real killer was after I had just written them a check for the 10 hour checkup. I asked if the service guy would take 30 seconds and simply show me the water flow from input to exhaust (myfirst Jet boat). His quote ? "No, because if I do that, you won't bring the boat back if it needs work". I suggested that after that remark, he wouldn't have to worry about me bringing the boat back for even a 5 cent washer.
This week, as I was spending money on parts, filters and anti freeze at Dealership number 2, I asked where the specific place was that I was supposed to pour the anti freeze. His response ? He literally turned his back on me and walked away and into the back room. I was completely alone in the dealership, and could have walked off with anything in the store short of a boat.
On my worst day, I couldn't imagine running my business that way ! What's up with these guys ?
Jeff
I am truely stunned by the rude, arrogant, and complaceant demeanor of the two dealerships I have encountered here in Ohio.
Bought my new Speedster 150 in northern Ohio. When I went to pick it up, it wasn't even on the property.... they brought it in from another location. Waited for about an hour after my appointment time to even see the boat. When it arrived, it had not been cleaned or preped. Another hour and a half waiting for that. Then, they didn't have the "correct" paperwork...... come back tomorrow.
But, the real killer was after I had just written them a check for the 10 hour checkup. I asked if the service guy would take 30 seconds and simply show me the water flow from input to exhaust (myfirst Jet boat). His quote ? "No, because if I do that, you won't bring the boat back if it needs work". I suggested that after that remark, he wouldn't have to worry about me bringing the boat back for even a 5 cent washer.
This week, as I was spending money on parts, filters and anti freeze at Dealership number 2, I asked where the specific place was that I was supposed to pour the anti freeze. His response ? He literally turned his back on me and walked away and into the back room. I was completely alone in the dealership, and could have walked off with anything in the store short of a boat.
On my worst day, I couldn't imagine running my business that way ! What's up with these guys ?
Jeff