Just spoke to the dealer (Director or Service department) and he was completely not receptive. In short, he says:
- We are happy that you found the issue on your own.
- We spent so many hours trying to figure out the issue that we have lost 1,500.00$ with it.
- He doesn't want to acknowledge that they made a mistake rebuilding the carb. He says that often, a carb will burn an engine (my engine burned) so therefore, I cannot prove that my carb was in good order when the engine broke (despite the fact that they reinstalled my old carb on the new engine not rebuilt, but just cleaned).
- When the new engine was not working properly, they acknowledge that they made a mistake adjusting the rotary valve but they will not take any responsibility for not rebuilding the carb correctly. He says that they ordered the right jobber kit and he did not have a clue about the spring arm specifications.
Therefore, he politely told me that they had lost enough money on that and that they would not go for any compensation even if I tried to explain to him that my loss was about 1,000.00$ (600$ in time and 400$ on my new carb). In my opinion, they clearly made two mistakes: rotary valve adjustment and bad carb rebuilt and therefore, all the extra time they spent on this problem should be their responsibility.
So basically, I now have a Sea-Doo in perfect working condition but I paid 1,000.00$ more than I should have paid. I doubt that I will ever buy anything else from them anymore except maybe for 2-stroke oil because they are close by. I will also not recommend them anymore to everyone around me as they are really poor with service. And they are calling our machines "obsolete" and of ancient technology. Bizarre, they are the ones who sold them...
You may have a look at their web site there:
http://www.contant.ca/en/index.spy
Benji.