For the last couple years, members who have heard me say this, probably don't want to hear it again. I am working with a forum member who is having a problem with getting warranty work on his 4-TEC...
I've often said and will say again, if you buy a new Seadoo and you get the warranty or extended warranty, make sure you read the details of how often you need to have it serviced, what has to be done and by whom can do it. You only have to make one mistake and BRP will deny your claim and because you changed your oil for the 10 hour service, then at 30 hours your supercharger blows, guess what, your the one footin the $2000 dollar bill to repair or replace it.
Below is a copy and paste of a PM I got from a member I've been working with. I have tried to help him with some advice but I'm a mechanic, not a lawyer. SO, I hope he gets his repairs without being burned by BRP......."read on"..
Took the ski in with the cracked plug coil. Dealer submitted claim to BRP...denied.
I spent around 40 minutes on the phone with a nice BRP csr and faxed proof of maintainence. She said they may reconsider with the new info. Reason for denial: independent mechanic worked on it.
Never mind that he didn't catch the problem and neither did they when I had it put on the BUDS system later. Now I have read the manual and improper service by non-seadoo techs is a reason to deny warranty, but nobody has said yet exactly what he did that was improper, or how an oil change could destroy a plug coil.
It was a crapshoot, taking it to the dealer. If the claim was approved, I pay 50.00 deductible. Denied, means 116 for the coil and any diagnosis and labor charge.
I read and re-read the warranty. There is no prohibition on out of network mechanics. Looks like I will have to try to get the dealer to eat it, or pursue it further with the BBB and perhaps an attorney.
Though it is not worth an attorney's fees.
I will try to get the specific reason the claim was denied in writing, but I have my doubts.
Worst case scenario: I am wrong about the plug, out of many $$$, and we repeat the charade. Next best: the plug coil fixes the problem, I am out of many $$$.
If the dealer says he won't help, then I will follow your advice and contact the BBB. When they reply to the complaint, and they will, THEN I will have something in writing.
I've often said and will say again, if you buy a new Seadoo and you get the warranty or extended warranty, make sure you read the details of how often you need to have it serviced, what has to be done and by whom can do it. You only have to make one mistake and BRP will deny your claim and because you changed your oil for the 10 hour service, then at 30 hours your supercharger blows, guess what, your the one footin the $2000 dollar bill to repair or replace it.
Below is a copy and paste of a PM I got from a member I've been working with. I have tried to help him with some advice but I'm a mechanic, not a lawyer. SO, I hope he gets his repairs without being burned by BRP......."read on"..
Took the ski in with the cracked plug coil. Dealer submitted claim to BRP...denied.
I spent around 40 minutes on the phone with a nice BRP csr and faxed proof of maintainence. She said they may reconsider with the new info. Reason for denial: independent mechanic worked on it.
Never mind that he didn't catch the problem and neither did they when I had it put on the BUDS system later. Now I have read the manual and improper service by non-seadoo techs is a reason to deny warranty, but nobody has said yet exactly what he did that was improper, or how an oil change could destroy a plug coil.
It was a crapshoot, taking it to the dealer. If the claim was approved, I pay 50.00 deductible. Denied, means 116 for the coil and any diagnosis and labor charge.
I read and re-read the warranty. There is no prohibition on out of network mechanics. Looks like I will have to try to get the dealer to eat it, or pursue it further with the BBB and perhaps an attorney.
Though it is not worth an attorney's fees.
I will try to get the specific reason the claim was denied in writing, but I have my doubts.
Worst case scenario: I am wrong about the plug, out of many $$$, and we repeat the charade. Next best: the plug coil fixes the problem, I am out of many $$$.
If the dealer says he won't help, then I will follow your advice and contact the BBB. When they reply to the complaint, and they will, THEN I will have something in writing.