Brand new 2013 Wake Pro - dead in the water

[Jonesy08054]

Hey y'all, I'm looking for some advice. I picked up a brand new 2013 Wake Pro 215 last month. The first 10 hours of break in were a lot of fun. Love the jet ski! Well, i loved the jet ski....

Here's my problem: right at 10 hours, the engine died. I was in deep water, doing 40 mph, let off of the throttle, and the entire unit shut down. I tried to start it up again, and it wouldn't turn over. Got towed back in, and took it to the dealer.

First of all, I'm pissed that my brand new jet ski doesn't work. It's now been at the dealership over a week and half, and it's like pulling teeth to get any information out of them. The mechanic told me that it doesn't look like I've sucked any thing up. He then asked me how much time he wanted me to spend on it. WTF?!? It's brand new, and under warranty! Spend as much time as necessary to get it fixed!

I've already called BRP and complained. The dealership is now telling me it looks like low compression in the engine, but they have to call BRP to see what to do next A full engine change is going to take time obviously. I'm missing out on the best part of the season right now. At what point can I call this whole thing a lemon and get a brand new jet ski? What all am I entitled to? I've just spent $14,000 on something that broke the first week out of the box. I want a new one. :banghead:

Has anyone else had a similar issue?

Thanks for the help y'all.

 

[Coastiejoe]

If it doesn't turn over, how does he know what the compression is?

If it doesn't crank you have an electrical issue. Also sounds like the dealer may not be as competent as I would expect them to be. I would seriously be looking for a different dealer.

If it were my ski and at my house I would be doing some basic checks as well as jumping the solenoid as that will give you a direction to head.


Repairing and selling iPads, iPhones and Mini iPads.

 

[Jonesy08054]

The only thing in my tool box is a credit card. I'm one of "them". My dealership is only 15 minutes away; next closest one is 1.5 hours away. I called the other dealer, but they told me up front that they wouldn't be able to look at it for at least two weeks. I'm just wondering what all BRP can do for me. What's the process to get this one called lemon and get a new one delivered....

 

[Coastiejoe]

Each state the Lemon Law varies. I'm sure you are far from it at this point. It takes several attempts to fix the same or similar item before you can even try in most cases.

I would be politely telling the dealer this needs to be looked at NOW and if it can't be or will take time to solve that you expect a loaner as you are missing the peak if the season.


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[ski-d00]

You won't be able to get a new ski by the lemon law. BRP always will do everything they can to fix it. Even if you did take BRP to court, it would take years and most likely you would lose.

You should be blaming your dealer, not BRP. Anything mechanical can break. It is up to your dealer to fix it.

 

[AircraftDoc]

Write letters to the dealer and sea doo. You can't prove phone calls. Need documentation.

 

[surfcitypops]

Each state the Lemon Law varies. I'm sure you are far from it at this point. It takes several attempts to fix the same or similar item before you can even try in most cases.

I would be politely telling the dealer this needs to be looked at NOW and if it can't be or will take time to solve that you expect a loaner as you are missing the peak if the season.


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In Cali a buyer who receives a product that is not merchantable or becomes unfit for its ordinary purpose within the first year MAY be able to assert a breach of the warranty of merchantability and get a new product without allowing even a single repair attempt. I know this guy's in Maryland, but that state may have a similar set of laws.

 

[Jonesy08054]

Update, it's now been at the dealership for 5 weeks. Dealer keeps telling me that BRP is very slow to authorize the work. BRP says that they will "elevate the situation". I'm calling every day now to BRP and I get the same crap answer. Does anyone have any other numbers than just the customer service line number? They refuse to help, and refuse to forward me on to anyone that might be able to help. Does anyone have any good info on lawyers? I want mine fixed, or I want a loaner, or I want a brand new one. This shouldn't be as difficult as it is.:facepalm:

 

[Coastiejoe]

Contact them again and see if you can get a loaner as you are in the PRIME of summer. If they say no or that they will not work with you, ask them the address to the legal department so that you can send legal papers there.

You can use small claims court to your advantage. It is almost free and if they do not show up you win. If they do show up, it will cost them thousands of dollars. Hopefully they will solve your issue if they determine you are serious.

 

[brobertov8]

Update, it's now been at the dealership for 5 weeks. Dealer keeps telling me that BRP is very slow to authorize the work. BRP says that they will "elevate the situation". I'm calling every day now to BRP and I get the same crap answer. Does anyone have any other numbers than just the customer service line number? They refuse to help, and refuse to forward me on to anyone that might be able to help. Does anyone have any good info on lawyers? I want mine fixed, or I want a loaner, or I want a brand new one. This shouldn't be as difficult as it is.:facepalm:

I can imagine how frustrating it is.

That´s why I always try to fix it my self.
Just hate to wait for repair and mostly of the time, get bad services et al.

Can I ask what is the Lemon Law? Just curious.

Tks

 

[brobertov8]

Nevermind, I got it:


"Lemon laws are American state laws that provide a remedy for purchasers of cars and other consumer goods in order to compensate for products that repeatedly fail to meet standards of quality and performance."

 

[Idoo3]

I would be so pissed if that was my ski. Call them every day and get crazy on the phone. Keep on calling until they get sick of you and fix the problem.

 

[red2blue]

15min away?...you gotta know I'd be door steppin them....everyday. You wanna see people jump?....start dis-cussin in the showroom while other potential customers are present.

 

[KK40384]

15min away?...you gotta know I'd be door steppin them....everyday. You wanna see people jump?....start dis-cussin in the showroom while other potential customers are present.

You'd be surprised how well this works. Keep it civil and polite of course but make your issue known. If it starts to keep the dealer from making maybe even one sale due to their poor customer service then you're hitting their pocket book. They do not like that.

I know it's frustrating but it does sound like your stuck with a dealer that's sub par in the service department.

 

[Wing Luong]

Sorry to say but I think u bought from a dealership that think u already got the ski and paid them so now ur on ur own if it's a good dealership they will actually pull a ski from inventory for u to use as loner

 

[Grapeescape]

Why would the dealer have to wait for authorization? It's brand new. Sounds like bs excuse to me.

 

[Jonesy08054]

Update.....it's now been 10 weeks since my jet ski died in the water. Since my local dealer has been so problematic, I've been working with the BRP customer sales rep. He also has gotten nowhere with them. He told me that it is time to take it to another dealership. I picked up my unit, and it was a wreck! Basically all of the parts had been dumped in. There's been damage to other parts just by how badly they were handled. I'm hoping the new dealership (which is 1 hour 20 minutes from me) can do a better job. And now I'm hoping that BRP will step up and compensate me for the sh!t show that I've been going through.

Here's some pics of all of my engine pieces dumped into the interior of the ski.....and note that they are all floating in coolant. Foot wells are also full of grease and coolant. Pretty awesome....

 

[Jonesy08054]

If you live in Southern Maryland, DO NOT do any business with the guys in Mechanicsville, MD!

 

[red2blue]

Been a long time since I was in the DC area.....there used to be a news station up there....did some kinda consumer watch thing...channel 4?

 

[AircraftDoc]

File a Tort (lawsuit) on the dealer. Seadoo prob won't fix what they destroyed. Write letters to the dealer and demand an answer in Ten days. Get documentation!!

 

[surfcitypops]

Update.....it's now been 10 weeks since my jet ski died in the water. Since my local dealer has been so problematic, I've been working with the BRP customer sales rep. He also has gotten nowhere with them. He told me that it is time to take it to another dealership. I picked up my unit, and it was a wreck! Basically all of the parts had been dumped in. There's been damage to other parts just by how badly they were handled. I'm hoping the new dealership (which is 1 hour 20 minutes from me) can do a better job. And now I'm hoping that BRP will step up and compensate me for the sh!t show that I've been going through.

Here's some pics of all of my engine pieces dumped into the interior of the ski.....and note that they are all floating in coolant. Foot wells are also full of grease and coolant. Pretty awesome....

View attachment 27093View attachment 27094View attachment 27095View attachment 27096

File a lawsuit against BPR and see how fast you get a new ski.

 

[Coastiejoe]

I can not tell you how pissed I would be to find my ski in that condition. I can promise you, they would not like me very much. I would be all over them.

 

[jdefonseka]

I'm not sure why the manufacturer is not doing anything to compensate you for lost time/ aggravation? 10 weeks is a long duration for an engine repair/ replacement. I'm assuming after tear-down the dealer need to contact BRP for assistance/ authorization to repair your engine.

What was the explanation given from the first dealer as to why the ski was not fixed/ in the condition you picked up in?

I would be extremely pissed if this was my situation.