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Need some advice....

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FIVEPTOHH

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I recently purchased a 2004 RXP with 96 hours on it. I called the local dealership and asked if I should have the supercharger rebuilt. They advised me it would be a good idea to get it in and checked out and rebuilt.

I dropped it off and asked them to check out the supercharger, change the oil and throw new spark plugs in it.

I got a call a few days later saying that they rebuilt the supercharger and when they were running it in their test pond to get the oil hot so they could change the oil the motor dropped a cylinder and was only firing on 2 cylinders. They said they were running it at around 5000 rpm when it cut out.

They said they did a compression test and there was no compression. They also said they did a leak down test and said it was 90%..?

I guess my question is...could this of been something that the tech did when he rebuilt the supercharger..? the machine did run fine before they rebuilt the supercharger.

Any help would be great. Also any help on how to approach this with the dealer without sounding like I am accusing them of wrongdoing would be great as well.
 
They probably did nothing wrong. 2004 to 2006 have sodium filled exhaust valves. They are a poor design and break. When they do, as Racerxxx mentioned, they fall into the engine and cause serious issues.

That said, I would NOT be happy as it happened while in the hands of a dealer. I think it is just bad timing though.


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Thanks for the quick responses..!

so with that being said what is the approx. cost to fix it do you think..?
 
Tough situation man but if it were me I wouldn't just roll over and eat the cost.

You gave a perfectly good running ski to the mechanics and they are going to return it with a trashed engine? Sure, what RacerXXX and Coastiejoe said maybe true but the fact of the matter is they broke it. If they had rebuilt the charger, given it back, and you were out on the water and dropped a valve well then that would be your problem.

I dunno, I'm a bit hard headed at times but I'm sticking to my opinion on this subject.
 
Tough situation man but if it were me I wouldn't just roll over and eat the cost.

You gave a perfectly good running ski to the mechanics and they are going to return it with a trashed engine? Sure, what RacerXXX and Coastiejoe said maybe true but the fact of the matter is they broke it. If they had rebuilt the charger, given it back, and you were out on the water and dropped a valve well then that would be your problem.

I dunno, I'm a bit hard headed at times but I'm sticking to my opinion on this subject.



That's the way I am looking at this as well......its a really bad situation and puts me in a hard place. Just not sure on how to approach it.
 
In this case, the valves and the SC issue are VERY well known and documented. Many never fix the valves and "hope" they will be ok,,, There is no warning with them. They are either good or pretty much broken. And as you can imagine, it is a very spontaneous event.

That said,,, if it is determined that the vales is the issue, I would do my very best to get the dealer to cover the cost. And when they simply will not, then cut a deal for 50 50 or so. It cost several hundred dollars to replace them when things are running as they should. For this reason, many gamble. Some win and some lose...
 
Just not sure on how to approach it.

I would start off by talking to the manager and explaining the situation- chances are he probably already knows. Go in with a calm attitude and be willing to hear him out. I would focus on the skis current condition and that it was in perfect running condition when you handed it over....it would be like if you took your car in to have it inspected and while testing the brakes and reverse they wrecked it; would you just take it back and shell out hundreds of dollars in repairs?

If you cant get satisfaction from the manager go above his head until you get satisfaction. The squeaky wheel gets the oil. Keep us updated.
 
I agree, go in and TALK, not scream and yell with the manager. Explain that this is a serious unexpected financial burden. See what he has to say. Not much to do or worry about until you feel them out and see how their attitude is..
 
I'm a little confused...

I've changed oil a couple of times, just ran it on the hose for a a couple of minutes then changed it, why are they taking it for a spin ?

Is that normal procedure prior to an Oil change ?
 
Wait...............A dealer technician launching your ski into a "test pond" to heat the oil up for an oil change? LOL! I've heard it all now.
 
Wait...............A dealer technician launching your ski into a "test pond" to heat the oil up for an oil change? LOL! I've heard it all now.

that's why I asked, now admittedly i've never changed a SD's oil, only other ski's but we've never taken it for a spin first, it heats up pretty fast on the hose.

I can see them taking it for a ride after something like say a pump was rebuilt, or to see if they can replicate what the customer is describing since a tech can sometimes identify a problem just by riding it... but to warm it up ?
 
For me...
A tech launching a ski to test a rebuilt SC is reasonable.
It may have dropped a valve. If so would the leak test not be able to be done vs 90% loss? How could you ever get any pressure?
TALK to them further and get more info. Ask for the moon and settle depending on what is actually wrong. When that can be determined.
 
They did not ride the machine. They have a small water hole type pond thing that they back the trailer into with the machine on it.
 
Either way, your ski was in their hands when it failed and you gave it to them working without issues...it's there problem right now until you dig further with the the managers.
Here is a different type story of my father in law...he took his astro-van to Jiffy lubed for an oil change, paid and left, 1 day later no oil in the damn thing, threw a rod right though the engine they forgot to tighten the drain plug. So he called and talked to the mangers and they sorry your on your own, so he called his insurance company, they replaced the engine and guess who paid for it??? That's right Jiffy lube and their insurance because they(father in laws insurance) went after them...and that people is why you carry insuance...so if they don't take care of you, I sure hope you don't give up, if you have insurance, talk to them next and explain the situation, you may get away with a deductible and let them deal with it..

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OK I finally got my bad news today from the dealership.

Cylinder 3 has a bent valve
Cylinder 2 piston is beat up pretty bad on top like debris of some sort were ran through it.
Saltwater was ingested at some point into the motor.
Both oil pumps had debris through them and need to be replaced
Regulator needs to be replaced.
Motor needs to be replaced.

Was told by the dealer that they recommend the BRP Sea doo factory refurbished long block part number 421000657 Which costs $2471.00 plus $700 labor plus the regulator and oil pumps.

I guess I have no choice but to have it fixed. The machine is useless the way it sits right now.

So that was my kick to the balls today....
 
Confirm with them that the replacement engine will have solid core valves. And get it in writing,,


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Wow that totally suxs! Evidence of ingesting salt water is really bad news. Somebody must have at least partially sunk it at some point or the intercooler has been leaking perhaps (be sure they check that intercooler for corrosion and leaks before reusing it on a new engine block!).

If piston 2 is beat up like something hard was in there, I'd guess it's had a valve replaced before by some shifty shade-tree mechanic who knew the engine was toast but wanted to put it together so it might run long enough to sell to someone else! What was inside #2 that beat it up had to have been a valve head and it didn't remove and replace itself!

I would be really FURIOUS with the person who sold that RXP to you! They had to have known what the engine condition was.

I don't see how you have a lot of choice on the BRP replacement engine... it's either that or try to find a good used take-out engine with no warranty at all (if you can find one) or a similarly priced aftermarket rebuilt engine by SBT or somebody else which you put in yourself. You'll save $700 on the labor doing it yourself, but if it fails within warranty period you'll be the one pulling it out again to send back to the rebuilder... it's your call.

I don't know what you paid for this RXP, but unless the hull is like *pristine* you might just part it out and cut your losses... if it costs more to fix than the machine is worth, what's the point?

- Michael
 
Ok so this could only happen to me....

The new motor came in and the dealer installed it. When the dealer was running it they noticed that coolant was coming out of the overflow bottle.

They called seadoo and apparently the motor has a bad head gasket right from the factory.

They are overnighting a new head gasket and installing it on Monday.

This is a crazy experience for sure
 
Wow! You truly got the RXP from Hell my friend! :-(

How much are you going to be in to this machine totally by the time they're done getting it running right? I sure hope the hull is immaculate... that's about the only thing you're not having to rebuild or replace!

- Michael
 
well once I bought it and realized the problem I figured I was in too deep to begin with. I paid 3300 for it with the trailer. 96 hours on it. The hull is nice. I had no choice but to fix it. I am going to keep it and ride it for a few years. I guess I am committed to it at this point in the game.

Still a lot cheaper than a brand new one.
 
Hey as long as you like it.... that's what'll count in the end! I think once you get it running right and out on the water you'll fall in love with it and forget these early headaches. Still, I'd be sorely tempted to track down the PO and beat the mess outta him for selling it to you in that condition without disclosing what had happened to it! Arghhhh! :-(

- Michael
 
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